Return policy

At visionoutlets, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist with returns and refunds. Please read our return policy below for full details.

1. Return Eligibility

  • Items must be returned within 30 days of receiving your order.
  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

2. How to Initiate a Return

  • To initiate a return, please contact our customer service at one@sunglassesshop.com with your order number and details of the return.
  • Once approved, we will provide instructions on how to return the item.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping method to ensure the return reaches us.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within 7 business days.

5. Refund Timeframe

  • While we process refunds within 7 business days, the exact time the refund appears in your account may vary due to several factors:
    • Bank processing times, which can delay the availability of funds.
    • Credit card company policies, which might extend the refund timeframe.
    • Weekends and public holidays may also affect refund processing.

6. Non-Returnable Items

  • Certain items are not eligible for returns, including:
    • Gift cards.
    • Personalized or custom-made products.
    • Items marked as final sale or clearance.

7. Exchange Policy

  • We only replace items if they are defective or damaged. If you need to exchange an item, contact us at one@sunglassesshop.com for assistance.
  • Exchanges are subject to availability of the replacement item.

8. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item with photos and details. We will arrange for a replacement or refund as quickly as possible.

9. Contact Us

  • If you have any questions or need assistance with your return, please contact us at one@sunglassesshop.com.
  • For more information, visit our website at visionoutlets.com.