Shipping policy

At visionoutlets, we strive to provide efficient and reliable shipping for all of our customers. Please review our shipping policy to understand how we process, handle, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 2-4 business days after the order is placed.
  • Orders are not processed on weekends or holidays.
  • Processing times may be slightly longer during peak seasons or sales events.

2. Shipping Time

  • Estimated delivery times are between 7-15 business days depending on your location and selected shipping method.
  • Delivery times do not include the 2-4 business days required for order processing.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
  • Free shipping may be available for certain promotions or for orders that meet the minimum purchase requirement, which will be displayed during checkout.

4. Shipping Destinations

  • We ship to a wide range of locations. The available shipping regions will be displayed during checkout.
  • If your location is not listed, please contact us at one@sunglassesshop.com to inquire about alternative shipping options.

5. Address and Postal Code Requirements

  • Customers are responsible for providing accurate and complete shipping information, including the postal code, at checkout.
  • visionoutlets is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

6. Delivery Confirmation and Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can use the tracking number to monitor your delivery status via the carrier’s website.

7. Shipping Delays

  • Shipping times may be affected by external factors such as:
    • Pandemics (e.g., COVID-19 disruptions).
    • Severe weather conditions like storms, floods, or snow.
    • Customs clearance delays for international orders.
    • Remote or rural areas with limited courier service access.
    • Public holidays, which may impact carrier operations.

8. International Shipping

  • For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer.
  • These additional charges are not included in the shipping fees displayed at checkout and will be determined by the customs office in the destination country.

9. Customs, Duties, and Taxes

  • visionoutlets is not responsible for any customs fees, duties, or taxes imposed by the destination country.
  • We recommend checking with your local customs office for information on any applicable fees before placing an order.

10. Shipping to Remote Areas

  • Orders shipping to remote or rural areas may experience longer delivery times.
  • Additional shipping fees may apply for delivery to remote regions, and you will be notified of these charges at checkout.

11. Lost or Stolen Packages

  • visionoutlets is not responsible for lost or stolen packages that have been marked as delivered by the carrier.
  • If your package is lost in transit, please contact our customer service at one@sunglassesshop.com and we will assist in filing a claim with the carrier.

12. Failed Deliveries and Re-Shipping

  • If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the package, the courier may return the package to us.
  • Re-shipping fees for returned packages due to failed delivery attempts will be the responsibility of the customer.

13. Multiple Shipments

  • In some cases, items from the same order may be shipped separately due to stock availability or different warehouse locations.
  • You will receive separate tracking numbers for each shipment, if applicable.

14. Signature Requirements

  • Certain orders may require a signature upon delivery. If this is the case, you will be informed at checkout or in the shipping confirmation email.
  • If no one is available to sign for the delivery, the courier may leave a notice for redelivery or to pick up the package from a nearby location.

15. Contact Us

  • If you have any questions or concerns about shipping, please contact us at one@sunglassesshop.com.
  • For more information about our products and services, visit us at visionoutlets.com.